Scheme updates
Changes to the Kitemark scheme for vehicle damage repair are good news for body shops and garages, car makers and insurers, and retail and fleet customers.
For over 10 years, the BSI Kitemark for Vehicle Damage Repair has been helping repairers ‘prove’ themselves to motorists and work providers. Originally based at first on the publicly available.
There are other, knock-on effects, of course: the better the quality of repairs, the lower the risk of re-work, and the lower the risk of re-work, the lower the costs to the business. It’s important to emphasise that the Kitemark is not just a promotional and marketing tool: it’s a tool for continuous improvement and risk mitigation. Because we ‘inspect’ management systems as well as repairs, we help ensure there’s the ‘internal infrastructure’ for a business to continue to perform well and deliver excellent service over time.
Put simply, the Kitemark makes a business better and keeps customers safer. The corollary is that work providers that choose Kitemarked repairers protect and enhance their own reputations -and their own businesses.
The award of the Kitemark starts a chain reaction that benefits everyone -from the company that made the vehicle to the company that insures it to the body shop or garage that repairs it, right through to the person who drives it, and that person’s family and passengers. The even better news is that recent changes to the scheme, effective from 01 August 2017 have consolidated the benefits.