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BSI Kitemark

When your vehicle comes in for body repair, you need to feel confident that the repair is carried out to the highest standards so that the vehicle maintains its pre-crash integrity and helps protects the lives of those inside.

Here at The Merseyside Car Hospital we work to the BSI Kitemark for Vehicle Body Repair, the PAS 125 Standard. Find our registration details on the Kitemark website – KM 517740

This is a recognised industry standard for vehicle body repair and your piece of mind that your vehicle will be repaired using the correct equipment, methods for repair, skilled and trained mechanic, and the correct materials for the job.

View our BSI Kitemark Case Study

Why Choose BSI Kitemark

Your car will be returned to you with the same protection and safety as when it was brand new.

The repairs we have carried out on your vehicle are completed to the highest of standards by our professional team.

We only use genuine manufacturer parts on your vehicle and all our work is guaranteed.

We ensure that you are happy with the repairs on your vehicle and the service you have received throughout the repair process .Our team has received many awards for its excellent customer service and our customer satisfaction is over 98%

  • 84% of drivers said that they would feel more comfortable if the repair centre had BSI’s Vehicle Damage Repair Kitemark.
  • 94% of vehicle owners support unannounced inspections to make sure garage standards remain high, which is what the scheme delivers over and above other certification schemes

Scheme updates

Changes to the Kitemark scheme for vehicle damage repair are good news for body shops and garages, car makers and insurers, and retail and fleet customers.

For over 10 years, the BSI Kitemark for Vehicle Damage Repair has been helping repairers ‘prove’ themselves to  motorists and work providers. Originally based at first on the publicly available.

There are other, knock-on effects, of course: the better the quality of repairs, the lower the risk of re-work, and the lower the risk of re-work, the lower the costs to the business. It’s important to emphasise that the Kitemark is not just a promotional and marketing tool: it’s a tool for continuous improvement and risk mitigation. Because we ‘inspect’ management  systems as well as repairs, we help ensure there’s the ‘internal infrastructure’ for a business to continue to perform well and deliver excellent service over time.

Put simply, the Kitemark makes a business better and keeps customers safer. The corollary is that work providers that choose Kitemarked repairers protect and enhance their own  reputations -and their own businesses.

The award of the Kitemark starts a chain reaction that benefits everyone -from the company that made the vehicle to the company that insures it to the body shop or garage that repairs it, right through to the person who drives it, and that person’s family and passengers. The even better news is that recent changes to the scheme, effective from 01 August 2017 have consolidated the benefits.

The new and improved Kitemark for Vehicle Damage Repair

To give the Kitemark even more meaning in the marketplace and make our customers even more competitive, we’ve introduced three ‘optional extras’ as part of the ‘package’. These are summarised below:

1. Clients who have more than seven members of staff in total and who therefore are usually subject to six monthly ‘spot checks’ can now elect for one of their visits to be ‘announced’ -provided they’ve performed well in the previous two visits and continue to do so. This change recognizes that unannounced visits can cause additional pressures and interrupt workflow, possibly to the detriment of the business and its customers. It does not just benefit garages and body shops, though: by providing an incentive to maintain standards, it benefits car makers and insurers and, ultimately, retail and fleet customers.

2. All clients can now opt for annual BSI certification to Cyber Essentials, the government scheme that, partly through external testing of Internet-facing networks and applications, reassures customers their data -and their customers’ data -is safe and secure.

3. All clients now have the choice of BSI assessment for compatibility with FCA customer complaints procedures -the opportunity to bring procedures into line with those used by FCA-regulated insurers.

 
 

In addition, all outstanding clients -irrespective of number of employees -will now be automatically shortlisted for the Kitemark Excellence Award at the British Body Shop Awards.

Combined, the three new options reflect the new realities of doing business today, and we believe they’re in the best interests of everyone involved in the automotive industry and of Motorists and consumers. We also believe take-up of them will be high. They come with no specification PAS 125, and from 2014, on the full British standard BS 10125, it’s only
given to repairers who have the technical competence and the management systems and procedures to operate and perform to the highest standards.

Consistency and quality are key to its credibility. A Kitemark is never awarded ‘for life’: BSI inspectors regularly return to ensure standards are being maintained and will revoke the licence to use the symbol if they uncover significant non conformities and a client is unwilling to put things right.

The Kitemark: a sign of something special

Research shows us that the Kitemark really means something in the marketplace. “We believe the BS/ Kitemark BS 10125:2014 standard endorses the correct standards for Man, Method, Material and Machine, covering all aspects required to deliver consistent levels of quality to ensure customer satisfaction and safety is delivered in every repair.” Adam Murray, Motor Technical Manager, Aviva, UK

“It was essential we worked to achieve the BS/ Kitemark as there is no other symbol in the world that denotes such high quality and trust.”- Mark Baldwin, Managing Director, East Bilney Coachworks Consumer surveys

GfK NoP research shows that high percentages of consumers – upwards of 80% – associate Kitemark symbols generally with honesty, quality, reassurance, safety, reputation and trust. In other independent research carried out for BSI in 2012*, 84% of drivers said they’d feel more comfortable going to a Kitemarked repair centre – and a 2014 survey reported similar results, with 62% of 16-24 year olds and 72% of those aged 55+ saying they’d choose a garage that had a Kitemark over one that didn’t.

An independent study conducted via OnLineBus for BS/. A total of 923 British adults aged 16+ were interviewed. Interviewing was conducted by online self-completion from 11th- 15th October, 2012. The sample was weighted to represent the 16+ population of Great Britain.

 
 

The business benefits

The confidence of work providers and motorists, coupled with the rigour of the scheme, translates into significant business benefits for Kitemark licence holders.  Again, we think the evidence speaks for itself. In a 2015 survey of customers licensed to use the Kitemark for Vehicle Damage Repair:

92% said that BSI inspectors were experts in their fields and delivered an excellent service

72% saw improvements in the quality of their repairs

95% said their staff were better trained as a result of the Kitemark scheme

% saw an increase in the efficiency of their processes

We were absolutely delighted from start to hand back of our vehicle. Our vehicle had a repair carried out to it’s offside front door, front wing and wing mirror and when we looked at the results you could not tell in any way that the vehicle had ever had any repair work carried out. It was as if it had exerted from the Showroom on the day we first took delivery. We cannot praise the quality of the work MCH have completed highly enough. Five Star excellence, all the way through the experience which started from the moment that our vehicle was taken in fir its repair to the moment it was handed back to us. All the staff were very professional, courteous, attentive and very efficient. From trauma to bliss thank you MCH we would have no hesitation in recommending you to anyone who needs any form of car body work carrying through. Great job!
Mr Ettinger
The reception by both Jakia and Barry were excellent. They both answered any questions I had well. Chris who assessed the damage to my vehicle was really good and overall I can't fault anyone. The mechanics did a great job and I was exceedingly pleased. Thank you.
Mrs Corke
Amazing customer service.
Mrs McCracken
Customers like to think that they matter, at MCH they definitely matter. From start to finish I was kept up to date with the repair, the car was ready on schedule and the quality of work was first class. A special mention for the lady on reception, I did not get her name but a big thank you to her, she was so helpful and polite as well as being very efficient. I am one very satisfied customer. I hope I never need my car repaired again but if I did I would not go anywhere other than MCH
Mr Bayley
Very impressed with the repair on my vehicle. Very professional, accommodating and friendly! Clear communication throughout.
Mr Jones
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Formed in 1998, Merseyside Car Hospital has succeeded in developing a business that has appealed and become noticeable to Insurers, Management Companies and customers alike, and has become synonymous in achieving and surpassing what is originally set out to do.

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