Customer/Patient Satisfaction Survey

As a Volkswagen Group Approved Repair Centre we value your feedback, which helps us further improve the service that we provide, ensuring we don’t only have a happy customer, but also a happy car.

So, if your Volkswagen has been repaired by us, you will receive a short email customer survey invitation a few days after your vehicle has been returned to you and we would be most grateful if you would complete this for us.

Volkswagen Group Approved Paint & Body Centre

All of our repairs are carried out to exacting standards in line with Volkswagen Group factory repair methods, using Volkswagen trained technicians and only Volkswagen Group genuine parts are used.

The repairs to your vehicle are backed by the Volkswagen Repair Authenticity Guarantee to give you peace of mind that your car was repaired to the Volkswagen standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed.

See our Volkswagen Group Approved Repair page showing how we at Merseyside Car Hospital provide you with the “Finest Treatment in the Shortest Time”  to Volkswagen Group’s exacting standards

Manufacturer Approvals

Insurance Approvals